CONTACT Support ENDE

Support

We’re here to help you. Please sign in to the Customer Portal so we may serve you better.

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I need assistance with...


Submit a new support request to the Service Desk via the Customer Portal.

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Access your Infinity portal to track and optimize your product discovery performance.

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I’d like specific training on…


Visit our Online Academy to access 50+ tutorials led by our eCommerce experts.

More resources available in the Customer Portal

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Digital support


Get self-service support via our solution assistant and extensive database.

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My Service Desk tickets


Check the status of your support requests and comment on them.

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My projects


Check the status of your current FactFinder projects.

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Contact details


Create new accounts for people in your company and edit existing ones.

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User guide


Learn how to configure and use your FactFinder.

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Documentation


Learn more about the integration and operation of FactFinder.

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Release notes


Get the latest technical information on new releases.

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SaaS status


View the live availability status of your FactFinder server.

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FactFinder news


Get the latest scoop on company updates, product insights and eCommerce.

Get in touch with the Service Desk


If you have additional questions or if you do not yet have access to the Customer Portal, you can also reach us directly. Your Service Desk team supports you Monday through Friday, 8:00 to 18:00.

 

+44 1223 633330             service-desk@fact-finder.com