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Made for

online pharmacy

Grow your online pharmacy with AI advisors, prescription reminders and personalized customer experiences.

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FactFinder Experience

Your buyers deserve the best customer journey. Discover FactFinder without a sales call:

  • Get to know FactFinder at your own pace

  • Turn visitors into loyal customers

  • Save time and resources and increase your sales

Try it now

Common use cases

Use Case

Quick, convenient repeat prescriptions

Use Predictive Basket to remind customers when it’s time to reorder their medication, providing unparalleled speed and convenience, while boosting basket sizes by 2.3 products.

Use Case

AI guided consultations

Use AI advisors to guide customers to the right treatment through Q&A’s like “what are your symptoms?” and “do you have allergies?” Turn vague searches into sales with 80% less work.​​

Use Case

Effortlessly optimize for seasonal illness

Pulse detects emerging trends, from hay fever to winter flu, and pushes relevant products to the top, so shoppers find them straight away. Easily adjust to your goals at any time.

What makes us different?

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Rich industry expertise


We solve pharmacy-specific challenges, so you can hide items that don’t combine well and ensure recommendations and suggestions are always safe.

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Custom-fit


Your success is our priority. We tailor our solutions to your specific business needs, solving real-world challenges with a personal touch.

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Al with easy control


Built for eCommerce, our intuitive UI lets you easily control results, rules and delivery options while reaping the rewards of AI automation.

Core capabilities

Pharmacies lead with personal care, connection and trusted advice. Now, with AI consultants, intelligent search and real-time personalization, you can deliver the same meaningful experiences online.

Search and Product Discovery

FactFinder returns the best suggestions for both vague, symptom-based queries like "headache” and precise terms like “Pantoprazole 20” or “10203626 (PZN).” It even catches typos and suggests products after two letters are typed, speeding up purchases.

Search and Product Discovery
Personalization

Bring the personal care of a local pharmacist online. From avoiding allergens to prioritizing child-friendly products, our 1:1 personalization reflects each customer’s needs and preferences. It matches real-time search intent and runs on minimal data.

Personalization
Recommendations

Raise AOV with tailored cross- and upsells that match personal taste and current context. Set rules to align with your strategies and ensure recommended products are always safe to take with what’s in the cart.

Recommendations
Geo

Drive ROPO and loyalty by shaping each customer's experience to their location. Offer multi-location search to highlight nearby branches for in-person advice and let them choose where and when they receive their goods with flexible fulfillment options.

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Predictive basket

Remind customers to top up their medication before it’s too late and boost basket sizes by up to 2.3 products. The Predictive Basket learns shoppers’ buying habits, predicts when they’ll run low and provides tailored lists and timely nudges to reorder.

Predictive basket
Merchandising

Bring your online pharmacy to life with easy, code-free campaigns and landing pages. Help customers find treatments and advice faster with interactive AI advisors, real-time trend detection and banners, media and guide content straight in the search.

Merchandising

What our customers say

Verschiedene Tablettenblister auf einem blauen Hintergrund, mit dem Logo von De Online Drogist.nl.


  • B2C
  • Online pharmacy
Conversion rate boosted by 12% with FactFinder’s search engine
“It’s great to see the actual business results that we have been able to achieve with FactFinder’s intelligent search solution.” - Joachim de Boer, Co-founder
Familie mit Hund auf dem Sofa, FirstVet-Logo in der oberen linken Ecke, gemütliche Wohnatmosphäre.


  • B2C
  • Petcare
FirstVet boosts AOV by 12.22% with FactFinder recommendations
““The FactFinder team provided seamless solutions to every issue and request, making them true problem solvers.” - Emelie Evers, Product Manager
Teaser image for the cosnova case study


  • B2C
  • Beauty
Cosnova drives smarter product discovery in 90 markets
"FactFinder creates synergies and saves costs. Its flexibility and intuitive backend allow us to quickly respond to changes and continuously improve our platforms.” - Uli Peter, Senior Experience Manager

Trusted by 2,000+ online shops worldwide

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  • Logo von babywalz, einem Online-Shop für Babyprodukte, präsentiert in klarer blauer Schrift.

Riconeady to see FactFinder in action?

FactFinder interface showcasing online shop solutions with product listings and analytics, featuring a customer support representative.

Get a customized, no commitment platform demo from one of our experts.

  • Increase conversions with AI-powered product discovery
  • Implement and maintain with speed and ease
  • Drive efficiencies through AI-powered automations

Or just give us a call at: ​
+49 7231 12597 600

Contact information

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Product Discovery


AI enhanced search and product discovery that helps people find the right products faster.

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Personalization


Timely product recommendations based on individual buying behaviors.

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Merchandising


From AI advisors and trend detection to content-rich search and SEA, bring shopping journeys to life and boost sales fast.

Frequently asked questions

How can FactFinder improve conversions for online pharmacies?

Shoppers can find what they need quickly whether searching with the product name, an intent-based query or even synonyms and misspellings. And visitors who only know their symptoms can narrow down their search with the help of interactive AI advisors. You can also remind customers to reorder their regular medication before they run out with the Predictive Basket. All this can significantly improve conversions, customer satisfaction and loyalty. See how it works — schedule a demo.

Can FactFinder help us avoid recommending products that shouldn’t be taken together?

You can easily adjust our AI recommendations to avoid suggesting medications that react with items already in the customer’s cart or purchase history. This means you can offer real-time relevance while ensuring your suggestions are always safe. Book a demo to see how it can work for your business.

What does FactFinder cost?

Our pricing is based on the modules you activate, your monthly searches and the channels you need. To get the most accurate estimate, fill out the form on our pricing page, or contact us for a personalized consultation.

How can FactFinder be integrated into my online shop?

You can choose from three easy integration options:

  • API for full control and custom setup
  • WebComponents for quick UI integration with built-in result display
  • Connectors for fast data export and front-end setup

Each option fits different needs, so you can pick what works best for your shop. Visit our integration page to learn more.